" Handmade Solid Wood & Built to Last "
Delivery times have been averaging 3½ months, however, there may be rare exceptions. Most of our furniture is not stocked and is made to order from raw hardwood. A substantial amount of time and care goes into each piece. We think you'll agree it’s worth the wait.
Exceptions to the average time frame are Quick Ship items which take 2 to 6 weeks.
Ordering both Quick Ship and Non-Quick Ship pieces
1) We accept Visa, Mastercard, and Discover. We also accept American Express, but it is not preferred.
2) We accept bank or cashier's checks, money orders, or personal checks mailed to us.
3) Pay Pal.
The minimum deposit for orders over $1,000 is 25%, the balance will be due before shipping. You may pay more than a 25% deposit if you prefer.
If you are paying by check you will need to mail it ten days ahead of the delivery route, so it has time to arrive in the mail and then clear our bank.
A 7% sales tax is applied to orders placed by Iowa residents only. Sales tax, if applicable, is automatically calculated by the shopping cart once you enter your zip code. Sales tax does not apply to deliveries outside the state of Iowa.
No matter where you are in the United States, we feel you will be pleased with our low shipping rates. If you think you are paying too much for shipping, give us a call and we'll double-check the rates.
On orders over $1,000, we use the flat rates of $199 for curbside delivery and $249 for white glove.
A calculated shipping rate is used for orders below $1,000. Calculated rates are based on 1) the approximate size and total weight of the items, and 2) the shipping destination. Shipping rates are automatically calculated in your shopping cart upon entering your zip code.
In general, we charge customers less than the actual cost of shipping. However, in some cases, if the actual cost is too high, we may need to negotiate an additional shipping charge. If you do not wish to pay additional shipping in such cases, you may opt to cancel your order for a full refund.
Calculated Rate Exceptions:
1. Remote area shipping destinations such as the Florida Keys, or North Maine. Also, difficult-to-access locations such as islands that require ferry service or bridge tolls, or on rough back roads.
2. There may be rare exceptions as the shopping cart formula does not always calculate correctly.
3. For Alaska & Hawaii orders please call for shipping rates. Also, note that we do not offer white glove service to Alaska or Hawaii.
4. If you live in a building that requires a Certificate for Insurance of deliveries, there will be an additional fee.
Most orders ship blanket-wrapped, smaller box-able items go UPS Ground.
Curbside Delivery
The truck will get as close to the end of your driveway as possible; the delivery driver will take the furniture off the back of the truck, and you will be responsible for bringing the furniture inside your home. In the case of inclement weather furniture will be set inside your garage. We recommend finding the assistance of two or more people for large or fragile items as solid wood is heavy.
White Glove Delivery
The furniture mover will handle every aspect of completing your delivery, this includes lowering the furniture from the back of the truck, bringing it inside, assembling the furniture if needed, and placing it where you want it in your home. The driver will also take away packaging materials associated with the delivery. If orders go higher than one set of stairs, an elevator must be available.
Scheduling
When your order is finished, we will contact you for the final payment and give the estimated delivery route dates. You must notify us if you will not be available during the estimated delivery route. The delivery company will contact you to let you know which day of the route you will be on.
Deliveries can be weekday or weekend, morning, afternoon, or evening. With long-distance deliveries, you are not able to request a specific day or time for delivery. If there are days you cannot take delivery the delivery company will work with you to avoid those dates.
Customers are responsible for the cost of each re-delivery attempt after the initial scheduled delivery attempt failed due to the customer not being available during the scheduled time.
Once you place your order, you will have 3 days to cancel your order free of charge. If you decide to cancel after 3 days have passed, we will do our best to stop the order process, but charges may be incurred.
If you cancel your order once the building process has started, we will do our best to minimize the charges from the Amish builders.
For cancellations, please allow up to 15 days for funds to be credited to your account.
Damage
If your furniture arrives damaged, please hold the truck, and notify us immediately by calling 800-918-6184. Please take photos to document the issue and note the problem with the delivery ticket. Text photos to us at 641-209-7599 or email them to Info@AmishFurnitureFactory.com.
If your merchandise is damaged upon delivery, your furniture will be repaired or replaced including any shipping. If you notice a problem after the delivery driver leaves, you must notify us within three days of delivery to be eligible for a repair or replacement.
The repairs will be done by a qualified craftsman in your area, as a local repair gives a faster turn-around time than sending the piece back to the builder. If the transit damage is significant (rare!), then the furniture will be sent back to the builder.
All merchandise returned to us must be shipped via our company carrier .
Satisfaction
A. We cannot accept returns due to stain or finish color mismatches or surprises if samples were not requested. We send out stain, paint, and upholstery samples at no charge and provide a postage return label. It is recommended to see samples before ordering.
B. Items that have been personalized or customized in any way that will make it difficult to resell cannot be returned.
C. If you are unhappy with your order, you may return the furniture piece(s) for a refund. The cost of shipping (to you and back to our warehouse) and a 30% restocking fee will be deducted from your refund. Returns must be initiated within 10 days of delivery.
Refunds
Please allow up to 15 days after we get the furniture back to process the refund. All merchandise returned to us must be shipped via our company carrier.
