HELP ZONE

1. Delivery Turn Around Time

We do our best to estimate when your order will be delivered, but it is not guaranteed. If the builder or delivery company experiences delays, we will notify you once we know about the delay.

2. Order Cancellation

Please allow up to 15 days after we get the furniture back to process the refund. All merchandise returned to us must be shipped via our company carrier.

Once you place your order, you will have 3 days to cancel your order free of charge. If you decide to cancel after 3 days have passed, we will do our best to stop the order process, but charges may be incurred.

If you cancel your order once the building process has started, we will do our best to minimize the charges from the Amish builders. Any builder charges will be deducted from your refund.

For cancellations, please allow up to 15 days for funds to be credited to your account.

3. Damage

If your furniture arrives damaged, please hold the truck, and notify us immediately by calling 800-918-6184. Please take photos to document the issue and note the problem on the delivery ticket. Text photos to us at 641-209-7599 or email them to Info@AmishFurnitureFactory.com.

If your merchandise is damaged upon delivery, your furniture will be repaired or replaced including any shipping. If you notice a problem after the delivery driver leaves, you must notify us within three days of delivery to be eligible for a repair or replacement.

The repairs will be done by a qualified craftsman in your area, as a local repair gives a faster turn-around time than sending the piece back to the builder. If the transit damage is significant (rare!), then the furniture will be sent back to the builder.

All merchandise returned to us must be shipped via our company carrier. Note: we are not responsible for the cost of repairing or replacing furniture that is shipped outside of the USA.

4. Returns

If you are unsatisfied with your order, you may return the furniture piece(s) for a refund.

A. We cannot accept returns due to stain or finish color mismatches or surprises if samples were not requested. We send out stain, paint, and upholstery samples at no charge and provide a postage return label. It is recommended to see samples before ordering.

B. Items that have been personalized or customized in any way that will make it difficult to resell cannot be returned.

C. If you are unhappy with your order, you may return the furniture piece(s) for a refund. The cost of shipping (to you and back to our warehouse) and a 30% restocking fee will be deducted from your refund. Returns must be initiated within 10 days of delivery.

Please allow up to 15 days after we get the furniture back to process the refund. All merchandise returned to us must be shipped via our company carrier.

5. Re-delivery Attempts

Customers are responsible for the cost of each re-delivery attempt after the initial scheduled delivery attempt failed due to the customer not being available during the scheduled time.

6. Right of Refusal of Service

We reserve the right to refuse service to any customer at our discretion. If you have been charged for the order, the order may be canceled and refunded.

7. Shipping Rates

In general, we charge customers less than the actual cost of shipping. However, in some cases, if the actual cost is too high, we may need to negotiate an additional shipping charge. If you do not wish to pay additional shipping in such cases, you may opt to cancel your order for a full refund.

8. Sales Tax

A 7% sales tax is applied to orders placed by Iowa residents only. Sales tax, if applicable, is automatically calculated by the shopping cart once you enter your zip code. Sales tax does not apply to deliveries outside the state of Iowa.

9. Privacy Policy

Amish Furniture Factory recognizes that privacy is important. Any and all of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

When you send personal information over the internet such as your credit card number, it is not readable to anyone but us. We encrypt your information using the 'web standard' SSL (secure socket layer) technology.

We use 128 bit encryption for 'super-secure' transmission. Many sites only use 40 bit encryption which has been shown to be relatively easy to break. Your browser will be in "secure mode" as you proceed to the online order form. When your browser is in secure mode, you will notice the padlock icon on your browser window is in the locked position. This indicates that all information exchanged between you and our server is scrambled. This encryption/decryption process takes a little extra time, so you might notice some slowdown in your browser's response times.

10. Legal

These terms and conditions and the transactions contemplated hereby shall be governed by, and construed and interpreted in accordance with, the laws of the State of Iowa, without regard to the choice-of-law principles thereof. Any action seeking legal or equitable relief arising out of or relating to these Terms or any information on this website will be brought only in the courts of the State of Iowa.